Domestic Shipping

• All orders $100 and over ship FREE. That is amazing right?! For orders under $100, we charge by weight on all Standard shipping via USPS. 
• Standard shipping for most orders takes 3-7 business days. Need it faster? We've got you. You can always choose our expedited shipping option or email us to be sure if arrives on time.
• Most orders are shipped 2 to 3 business day after payment has been confirmed.
• Any items that are refused at time of delivery forfeit their shipping charges and will only be refunded the price of items refused.
• Please allow 1-3 business days for processing time.

International Shipping

• All international orders are welcome. Ada Faye works hard to ensure purchases arrive in a timely & cost-effective manner. International shipping charges are based on the product weights and shipping locations, and will ship with a tracking number via USPS.
• Some countries/governments may require additional import documentation. This is the responsibility of each individual international customer.
• Standard shipping for most international orders takes 2-21 days depending on service level and destination country.
• Most orders are shipped the next business day after payment has been confirmed.
• Any items that are refused at time of delivery forfeit their shipping charges and will only be refunded the price of items refused.
• Please allow 1-2 business days for processing time.

Local Pick Up | Nashville, GA

• When you order online, you always have the option to select local pick up! Order pickup is available Monday-Friday 10am-6pm & Saturday 10am-4pm.
• After payment is processed, please allow up 1 business day for your order to be ready. Need it right away? Call (229) 686-4521 and we’ll try to get your order ready right away.

Missing Packages

Ada Faye hopes your package never goes missing, but if this does occur during transit, we recommend you to reach out to your local USPS post office to resolve the issue.

Ada Faye is not responsible for any lost or stolen packages. If your local post office is unable to fix the issue, We recommend contacting your local law enforcement to report the package stolen.

RETURN POLICY

Return Options:

• Option 1: Receive a refund to your original payment method for your order, minus the original shipping cost.
• Option 2: Receive store credit for the full price of the item, minus the original shipping cost. Store credit will be issued to your Ada Faye account and will be available immediately after we process your return.
• Option 3: For an exchange, we will process a store credit (in gift card form) to use for your exchange. Once the credit is added to your account, you may reorder the correct size/item needed.

Important Return Information:

• Customers are responsible for return shipping costs.
• We do not provide return labels.
• The return process may take up to 12 business days once received at our location.
• We cannot guarantee stock for exchanged or returned items.
• We do not accept any altered goods.

All returns must be in new condition with tags still attached:

• No deodorant stains or marks of any kind
• Unwashed and unworn
• No smells (smoke, perfume, etc.)
• No animal hair

Items must meet these requirements to receive a refund or store credit equal to the amount of the returned item(s) (shipping not included).

• Returns must be initiated within 30 days of the purchase date.
• Please carefully inspect your order upon arrival. If you received a defective, incorrect, or missing item, contact our customer service team within 7 business days of delivery.
• Regular-priced items purchased during a promotional sale may be returned and will be refunded/credited for the price paid only. Discounts and coupon codes are non-refundable.
• Customers are responsible for re-shipping costs on exchanges.