Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused and with tags. You’ll also need the receipt or proof of purchase.

To start a return, you can file a request here https://adafaye.com/pages/shipping-returns. If your return is accepted, we’ll send over the instructions on how and where to send your package to. Item(s) sent back to us without first requesting a return will not be accepted.

We do not offer return labels on items you wish to return. 

You can always contact us for any return question at info@adafaye.com.

Damages and issues
Please inspect your order upon arrival and contact us immediately if the item(s) is defective, damaged or if you receive the  incorrect item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

For an exchange, we will issue you a store credit (in gift card form) to use for the exchange. Once the store credit is added to your account you may reorder the correct size/item needed. If you are worried that the item will be sold out, to ensure you get what you need, we recommend filing a return on the item you have and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return You will receive a email letting you know if the refund was approved or not. If approved upon arrival, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.